About Our Team

Qualified experts committed to welfare rights advocacy

We Started Because the System Was Failing People

In 2018, our founder Sarah Mitchell was working as a welfare rights officer for a local authority. She watched qualified claimants get rejected due to poorly completed forms. She saw assessors make incorrect decisions that went unchallenged. She witnessed people giving up because they didn't know where to turn.

The pattern was clear: the system wasn't designed to be navigable without expert help, yet that help was increasingly unavailable.

So she left the public sector and built something different. A service where expertise wasn't rationed by postcode or waiting list length.

Team founder

What Drives Our Work

Expertise Over Volume

We limit caseloads so advisors can give each client the attention their situation deserves. Quality outcomes matter more than client counts.

Evidence-Based Advocacy

We build cases on documentation, legislation, and precedent. Every submission is backed by the strongest possible evidence.

Transparent Communication

No legal jargon. No vague timelines. We explain what's happening in plain language and keep you informed at every stage.

Independence

We're not affiliated with the DWP, local authorities, or insurance companies. Our only obligation is to you.

Team collaboration

Our Qualifications

Every advisor on our team holds:

Our specialists in disability benefits additionally hold health and social care qualifications, giving them deeper insight into medical evidence requirements.

Our Impact Since 2018

2,847
Clients supported
£47.2M
Benefits secured
94%
Tribunal success rate
£4,187
Average backdated payment

How We're Different From Free Advice Services

Citizens Advice and other free services do important work, but they're stretched thin. Advisors there handle enormous caseloads and often can't provide the depth of support complex claims require.

We're a paid service because it allows us to:

Many of our clients come to us after free services couldn't help or didn't have capacity. That's exactly who we're here for.

Professional consultation

Our Commitment to You

When you engage our services, you can expect:

Honest Assessment

If we don't think you have a viable claim, we'll tell you. We won't take your money for a case that won't succeed.

Clear Pricing

Fixed fees agreed upfront. No percentage of benefits, no hidden charges, no surprise invoices.

Timely Response

Email queries answered within one working day. Urgent matters escalated immediately.

Professional Standards

We follow the Advice Quality Standard and maintain full professional indemnity cover.

Work With Advisors Who Know What They're Doing

Schedule a consultation to discuss your situation with a qualified welfare rights specialist.

Get In Touch