Privacy Policy
Last updated: May 10, 2026
Introduction
nifty-fastener ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you engage our services, we may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Date of birth and National Insurance number
- Financial information (income, savings, benefit awards)
- Health information (when relevant to benefit claims)
- Employment and education history
- Housing circumstances
- Information about dependents and caring responsibilities
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Pages visited and time spent on pages
How We Use Your Information
We use the information we collect to:
- Provide welfare rights advisory services
- Assess your eligibility for benefits
- Prepare and submit applications on your behalf
- Represent you in appeals and tribunal proceedings
- Communicate with you about your case
- Comply with legal obligations
- Improve our website and services
- Send you updates about our services (with your consent)
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing is necessary to fulfill our service agreement with you
- Legal obligation: We must retain certain records for regulatory compliance
- Legitimate interests: To operate our business effectively and provide quality service
- Consent: For marketing communications and cookies (where required)
Disclosure of Your Information
We may share your information with:
- Government agencies: DWP, HMRC, local authorities when submitting claims or appeals
- Medical professionals: To obtain evidence supporting your claim
- Legal representatives: If your case requires legal counsel
- Service providers: IT systems, secure document storage (under strict confidentiality agreements)
- Professional advisors: Accountants, auditors, insurers
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (SSL/TLS)
- Secure servers with restricted access
- Regular security audits
- Staff training on data protection
- Password-protected systems
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:
- Active case files: Duration of service plus 6 years
- Financial records: 6 years from end of service
- Marketing consent records: Until consent is withdrawn
Your Rights
Under data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured format
- Object: Object to processing based on legitimate interests
- Withdraw consent: For processing based on consent
To exercise these rights, contact us at [email protected]
Cookies
Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Address: 42 Wellington Street, Birmingham, B15 2NT, United Kingdom
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: nifty-fastener.com
Telephone: 0303 123 1113