Get In Touch

Our advisors are ready to help you access the benefits you deserve

Contact Information

Office Address

42 Wellington Street
Birmingham
B15 2NT
United Kingdom

Email

[email protected]

Opening Hours

Monday - Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Email enquiries are answered within one working day.

What to Expect

When you contact us, we'll review your enquiry and respond within 24 hours to arrange an initial consultation. This first discussion helps us understand your situation and recommend the most appropriate service.

Office location

Common Questions

Do you offer free consultations?

We offer a brief 15-minute phone call to discuss whether our services are right for your situation. This is complimentary. Detailed assessments and casework are paid services with fixed fees.

Can you guarantee my claim will be successful?

No advisor can ethically guarantee outcomes, as decisions rest with the DWP and tribunals. However, we maintain a 94% success rate at appeal tribunals and will give you an honest assessment of your case prospects.

How quickly can you start working on my case?

Standard cases begin within 5-7 working days of engagement. Our Priority Case Management service offers a 48-hour start guarantee for urgent situations.

Do you work with clients outside Birmingham?

Absolutely. We serve clients across the entire United Kingdom. Most of our work is conducted remotely via phone, email, and video calls.

What payment methods do you accept?

We accept bank transfers, debit cards, and credit cards. Payment is typically required before we begin substantive work, though we can discuss payment plans in hardship cases.

Will I work with the same advisor throughout?

Yes. You'll have a named advisor who handles your case from start to finish. They'll be your main point of contact and will have full familiarity with your circumstances.

Finding Our Office

We're located in Birmingham city centre, a short walk from New Street Station. Street parking is limited, but several public car parks are nearby including Paradise Circus and Brindleyplace.

If you're traveling by train, we're approximately 8 minutes on foot from Birmingham New Street. Bus routes 22, 23, and 24 stop within 200 metres of our office.

Please note that most consultations are conducted remotely. Office visits are by appointment only.